Sell to Carousell is the easiest and fastest way to sell your device - directly to us! You don’t have to deal with the hassle of finding a buyer because we’ll buy your device directly from you! Enjoy the convenience of selling from your doorstep (yes, we’ll come to your preferred location at no extra cost), or drop it off at any of our partner outlets islandwide.

It is simple and convenient to sell your device to us. You can simply follow these steps: 1. Fill out a quick 1-minute form https://sellto.carousell.sg/mobile/survey-with-brand-model?utm_source=Carousell+FAQs&utm_medium=text about your device and get a price quote from us. 2. Choose your preferred selling options, whether you want us to head to your preferred location for a pick-up, or drop it off at any of our partner outlets islandwide. 3. Fill in your contact details. 4. We’ll confirm your appointment via WhatsApp within the next business day. 5. At the appointment, our experts will do a final inspection to verify the condition of your device. Start here! https://sellto.carousell.sg/mobile/survey-with-brand-model?utm_source=Carousell+FAQs&utm_medium=text Note: The quote provided is an estimated quote based on the form you filled in. You’ll get a final quote after we inspect the device in person.

We take in most brands and models including Apple (iPhones and iPads), Samsung (Phones and Tablets), Google, Oppo, Xiaomi, Nothing devices, and more. Fill out a quick 1-minute form https://sellto.carousell.sg/mobile/survey-with-brand-model?utm_source=Carousell+FAQs&utm_medium=text about your device to get an estimated quote from us!

No, this service is completely free for you! Regardless of whether you choose a pick-up, or a drop-off, you don’t have to pay a single cent.

Sell to Carousell is a safe and easy way to turn your used device into cash, offering great value to convert used devices to cash. Key advantages: - Straightforward payment: Receive cash via PayNow as soon as the next day, with free pick-up. - Data safety: On top of a factory reset, your device goes through a secure data erasure process that is certified by Singapore’s Cyber Security Agency. - Effortless process: Avoid the hassle of back-and-forth negotiations with multiple buyers or traveling to a shop.

There are three reasons why you should consider selling your device immediately. First, to maximize the selling value before it decreases; Second, to take advantage of opportunities such as promotions that may be ongoing at the time of sale; And third, to meet your financial needs by instantly getting money via an easy process. And that's why selling your devices today is better than waiting.

We take in most brands and models including Apple (iPhones and iPads), Samsung (Phones and Tablets), Google, Oppo, Xiaomi, Nothing devices, and more. Fill out a quick 1-minute form https://sellto.carousell.sg/mobile/survey-with-brand-model?utm_source=Carousell+FAQs&utm_medium=text about your device to get an estimated quote from us!

No, this service is completely free for you! Regardless of whether you choose a pick-up, or a drop-off, you don’t have to pay a single cent.

Simply fill out a quick 1-minute form https://sellto.carousell.sg/mobile/survey-with-brand-model?utm_source=Carousell+FAQs&utm_medium=text to tell us about your device, like the model and condition. Based on the details you provide, we’ll show you an estimated quote with available offers. 1. Choose your device model. https://pasteboard.co/IcyNa6vfVART.png 2. Tell us more about your device https://pasteboard.co/IcyNa6vfVART.png You’ll receive two quotes: one for “Trade-In” and one for “Direct Get Cash”. https://pasteboard.co/IcyNa6vfVART.png Note: This is an estimated quote. You’ll get a final quote after our experts inspect your device in person.

Once you accept the quote, you can choose to have your device picked up from your location or drop it off at any of our partner outlets islandwide. After our team inspects the device to confirm its condition, you will receive your payment.

We aim to offer you a final quote that closely matches the estimated quote. As long as you fill in the form accurately and we don’t find any major issues with your device during the physical inspection, it’s likely that you’d get what you were quoted.

You’ll get paid instantly via PayNow. After inspecting your device, we’ll make a final offer. If you agree, the payment will be made within 5-10 minutes, and our courier will confirm you’ve received the payment before taking the device.

Yes, you can sell as many devices to us as you’d like to. Please place a booking for each device separately. When we contact you, mention you’re selling multiple devices, and we’ll inspect them all at once!

No, each limited-time promotion is applicable to one new device per purchase. To enjoy the promotion, you can only trade in one device for each new purchase. Multiple devices cannot be combined for a single promotion.

Unfortunately, device models not found in our app or website are not being accepted by us at the moment. We only accept the device models listed on our website or app.

Yes, you can! You can change your mind any time before you complete the sale. Just let us know via WhatsApp https://api.whatsapp.com/send/?phone=6282298788799&text&type=phone_number and we’ll guide you along. If you’re at our partner’s store, you may make a new booking https://sellto.carousell.sg/mobile/survey-with-brand-model?utm_source=Carousell+FAQs&utm_medium=text for the device you would like to trade-in and complete the transaction on the spot.

After you submit the form, our team will contact you via WhatsApp to confirm your appointment. You can cancel the process at any time before the transaction is completed by reaching out to us via WhatsApp https://api.whatsapp.com/send/?phone=6282298788799&text&type=phone_number.

Yes, you’ll need to provide proof of identification through Singpass, Passport, NRIC, or any relevant pass that includes your FIN. This is a requirement mandated by the Singapore Police Force.

To sell a device to Carousell, you must be the device owner and have a valid Singapore IC number or FIN. You’ll need to provide proof of identification through Singpass, Passport, NRIC, or any relevant pass that includes your FIN. This is a requirement mandated by the Singapore Police Force.

Yes, you can! You’ll have to head down to our HQ at 79 Ayer Rajah Crescent (5 mins from one-north MRT station). Link to Google Maps here https://maps.app.goo.gl/WP54wiWZ1ZGrbCXK7. To trade in your phone: 1. Browse our catalogue of pre-loved phones at @carousellmobile https://www.carousell.sg/u/carousellmobile/, or brand new, sealed iPhones at @carouselliphonestore https://www.carousell.sg/u/carouselliphonestore/ 2. Chat with us on a listing you’re interested in buying and let us know that you want to trade in your used phone. 3. We’ll send you a link to a 1-minute form https://sellto.carousell.sg/mobile/survey-with-brand-model?utm_source=Carousell+FAQs&utm_medium=text to give you an estimated price quote* for your phone 4. If you’re satisfied with the trade-in price (and the new phone you want to buy), schedule an appointment to meet us at our HQ. 5. Our service staff will handle the rest! We’ll securely erase all your data from your device, and you’ll get your new phone. *Note: The price quote offered is an estimate - our diagnostic expert will inspect your device before offering you the final quote.

Occasionally, we’ll run trade-up / overtrade programs. These are special promotions that allow you to trade in your used device for additional credit towards the purchase of a new device or receive additional cash bonuses after purchase i.e. your used device is valued at a much higher price than a trade-in. We partner with brands and retailers to run these programs to help you upgrade to the latest models at a lower cost. Participating in a trade-up / overtrade program can maximise the value of your old device while making the upgrade process more affordable.

The difference between trade-in and trade-up/overtrade is: - Trade-in: You get a quoted price based on your old phone’s model and condition. You can trade your phone for any available device listed on Carousell. - Trade-up/overtrade: You get a similar quoted price based on your phone’s model and condition, but you also receive additional credits or bonuses (up to $300). This option is only available for buying brand-new phones. To start: - For Trade-in, chat with Carousell on the listing you're interested in. - For Trade-up/overtrade, fill out a 1-minute form and select a deal under 'Limited-time only.'

Participating in a trade-up / overtrade program can maximise the value of your old device while making the upgrade process more affordable.

No worries, it’s okay if you decide not to sell your phone to us after the device assessment. Your device will be returned to you without any charges.

Your device will be rejected if: - Device is reported stolen or lost We are required by law to screen all devices through the Secondhand Goods Dealers Transaction Records System (SHOTS) to ensure they’re not reported as lost or stolen. - Device is not working properly Devices that are not working, iCloud or password-locked, and/or water-damaged. - Device is not a local set We only accept devices that have been purchased locally and are intended for local use i.e. local set. - Device has been previously repaired We only accept devices that are in original condition. Devices with repair or service history will be rejected.

No, you will not. Since it’s not possible for us to transfer the ownership of the warranty legally, an existing warranty would not fetch a higher price.

Yes, you may sell your device to us without the charger.

Damaged devices within the warranty period can still be sold as long as the screen is functioning properly and the device can install the Carousell app to run our diagnostic process.

Sorry, we do not accept devices that are completely spoilt. The device must have a functioning touch screen and be able to install the Carousell app for us to run diagnostics.

Sorry, at this time we do not buy devices that have been imported from other markets (i.e. export sets).

It is not required, but you may choose to provide us one if you would like to.

We assess the value of your device based on several factors, including its condition, age, model, and market demand. The assessment process is designed to give you a fair and competitive offer.

The price on the website is an initial estimate. At the time of pickup, our courier agents will do a thorough inspection of the device's condition and the results of the inspection will determine the actual price offered. Please be assured that our process is transparent and any difference(s) between what was entered on the website and the inspection will be clearly indicated. There are no obligations to sell based on the final offer, you may choose to sell your device to us only if you are satisfied.

Your device's condition will be assessed based on several criteria as follows: - Physical condition of devices - Functions of your device, such as touch screen, speaker, battery life, etc.

If you select the ‘At your doorstep’ option option in the form https://sellto.carousell.sg/mobile/survey-with-brand-model?utm_source=Carousell+FAQs&utm_medium=text, you can choose your preferred pick-up location and date. Our team will meet you there to check your device. If the condition matches what you described, we’ll PayNow you on the spot.

No, all pickup and inspection services from us are free of charge.

For any changes to your pick-up details or booking, contact us via WhatsApp https://api.whatsapp.com/send/?phone=6282298788799&text&type=phone_number.

You can choose a location anywhere in Singapore, except offshore islands and restricted areas such as airports and military bases.

Carousell always strives to be able to schedule a pickup as soon as the next day after you made a booking.

Upon meeting with our team, inspection, validation and payment should take no more than 20 mins.

That usually doesn't happen unless there are some unforseen circumstances. The Carousell team will update the pickup status in real-time so if there is a delay, please contact the customer service agent that reached out to you to schedule a new one if you are unable to wait any longer.

If you would like to cancel, please reach us via WhatsApp https://api.whatsapp.com/send/?phone=6282298788799&text&type=phone_number.

We partner with different retailers (Challenger, iStudio, Best Denki, Gain City) with stores islandwide. In the form https://sellto.carousell.sg/mobile/survey-with-brand-model?utm_source=Carousell+FAQs&utm_medium=text, choose your preferred drop-off location and make an appointment. After inspecting your device, payments or trade-ins will also be done at our partner store.

Yes, we prioritise the security and privacy of your personal data. The platform has a strong security procedure to protect your information during the sales process. We also conduct data wiping once the device is back in the warehouse during the inspection process.

We advise you to delete all personal data from your phone only after accepting our final offer price and choosing to sell. If you didn’t delete your data before the appointment, you don’t have to worry either! Our technical team will erase all your data via solutions certified by Singapore’s Cyber Security Agency. Please ensure that all user account locks e.g. iCloud, Samsung Cloud are removed upon accepting the offers.

For maximum security, your device undergoes a data erasure process beyond a factory reset. We utilise solutions certified by Singapore’s Cyber Security Agency so you can sell your device to us with peace of mind. Here’s an analogy: Think of your device as a book, and your data as the contents. A factory reset removes the table of contents, but your pictures and information in the book still exist. Our data erasure solution rips apart the table of contents, pages of pictures and information, and replaces them with new pages. This ensures all your data is safely destroyed.

You have to download the Carousell app to schedule an appointment. Furthermore, it is for diagnostic purposes such as checking your device's internal system features.

Yes, you need to create an account in Carousell to schedule a pickup by our courier agents.

We always listens to feedback on how we can improve your selling experience. You can give us feedback via whatsapp to our customer service agents. You may tell them anything from about your experience like things about our app or even how our courier agents performed in the field.

Please refer to https://www.laku6.com/tnc/sg for our terms and conditions.